Privacy Policy

1. Introduction

Welcome to ManufactureERP, a product of Lehartechnologies.com Pvt Ltd ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ManufactureERP platform and services.

By accessing or using ManufactureERP, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Company Information

Legal Entity: Lehartechnologies.com Pvt Ltd

Registered Address: 912 B, Hemkunt Chambers, 89, Nehru Place, New Delhi, Delhi, India, 110019

Contact Email: yash@khandelwalbusar.com

Contact Phone: +91 9811181125

Year of Establishment: 2002

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an Account: Name, email address, phone number, company name, job title
• Subscribe to Services: Billing information (processed by our third-party payment processor Razorpay), subscription preferences
• Use ManufactureERP: Manufacturing data, project information, user-generated content, files and documents
• Contact Us: Name, email address, phone number, message content, support tickets
• Participate in Surveys: Feedback, opinions, and other information you choose to provide

3.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, access times
• Device Information: Device type, device identifiers, operating system version
• Usage Data: Features used, actions taken, time spent on platform, session information
• Cookies and Similar Technologies: We use both session cookies and functional cookies to enhance your experience

3.3 Information from Third Parties

We may receive information from third-party services you connect to ManufactureERP, including:

• Payment Processor (Razorpay): Payment confirmation, transaction status (we do not collect or store full credit card details)
• Authentication Providers: If you use third-party login services

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve ManufactureERP services
• Account Management: To create and manage your user account, process subscriptions, and provide customer support
• Communication: To send you technical notices, updates, security alerts, and administrative messages
• Billing and Payments: To process transactions and send billing-related information
• Personalization: To understand how you use our services and customize your experience
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you information about new features, services, and promotional offers (you can opt-out anytime)

5. Data Storage and Security

5.1 Data Storage Location

All data collected through ManufactureERP is stored on secure servers located in India, hosted on Google Cloud Platform (GCP). We use industry-standard security measures to protect your data.

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Regular backups and disaster recovery procedures

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is retained for the duration of your subscription
• Cancelled Accounts: Data is locked (not accessible) but retained for 3 years after subscription cancellation for legal and compliance purposes
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion request
• Trial Accounts: Data remains accessible during the 30-day trial period and is locked (but not deleted) if the trial expires without subscription

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Razorpay: Payment processing (they collect payment information directly, we only receive transaction confirmations)
• Google Cloud Platform: Cloud hosting and infrastructure services
• Email Service Providers: To send service-related emails

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of Lehartechnologies, our users, or the public
• To enforce our Terms and Conditions or other agreements
• To detect, prevent, or address fraud, security, or technical issues

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

6.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to request a copy of your data in a portable format.

7.2 Correction and Update

You can update your account information at any time by logging into your ManufactureERP account and accessing your profile settings.

7.3 Data Export

You can request to export your data at any time. To request a data export, please contact us at yash@khandelwalbusar.com with the subject line "Data Export Request." We will provide your data in a commonly used, machine-readable format within 30 days.

7.4 Data Deletion

You have the right to request deletion of your personal information. Please note:

• Only account administrators can delete account data
• Non-admin users can only delete their personal data, not workspace data they created
• Account deletion will permanently remove all associated data within 30 days
• Some information may be retained for legal compliance, fraud prevention, or dispute resolution

To request data deletion, please use the form below or contact us at yash@khandelwalbusar.com.

7.5 Marketing Communications

You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Note that you will continue to receive essential service-related communications.

7.6 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of ManufactureERP.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on ManufactureERP.

8.1 Types of Cookies We Use

• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session
• Functional Cookies: Used to remember your preferences and settings, such as language preference and display options

We do not use third-party advertising cookies or tracking cookies.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies. Please note that if you disable cookies, some features of ManufactureERP may not function properly.

9. Data Ownership

You own your data. All manufacturing data, files, and content you upload to ManufactureERP remain your property. We do not claim ownership of your data.

We will not access, use, or disclose your manufacturing data except:

• As necessary to provide the services (e.g., storing and processing data)
• To prevent or address technical or security issues
• When required by law or legal process
• With your explicit consent

We do not handle sensitive manufacturing data that requires specific industry compliance certifications. If your use case requires specific regulatory compliance, please contact us before using the service.

10. Children's Privacy

ManufactureERP is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 18, please contact us immediately at yash@khandelwalbusar.com.

11. International Data Transfers

Your data is stored on servers located in India (Google Cloud Platform). If you are accessing ManufactureERP from outside India, please be aware that your information may be transferred to, stored, and processed in India.

By using our services, you consent to the transfer of your information to India and agree that Indian data protection laws will apply to the processing of your information.

12. Third-Party Links and Services

ManufactureERP may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through ManufactureERP.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice within ManufactureERP

Your continued use of ManufactureERP after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Request Data Deletion

If you would like to request deletion of your personal data or your entire account, please fill out the form below. We will process your request within 30 days in accordance with our Privacy Policy.