Cancellation & Refunds Policy

1. Introduction

This Cancellation & Refunds Policy explains our policies regarding subscription cancellations, refunds, and data retention for ManufactureERP, a service provided by Lehartechnologies.com Pvt Ltd. By subscribing to and using our services, you agree to the terms outlined in this policy.

As a subscription-based Software-as-a-Service (SaaS) platform, ManufactureERP operates under specific cancellation and refund rules designed to be fair to both our customers and our business operations.

2. Company Information

Service Provider: Lehartechnologies.com Pvt Ltd

Registered Address: 912 B, Hemkunt Chambers, 89, Nehru Place, New Delhi, Delhi, India, 110019

Contact Email: yash@khandelwalbusar.com

Contact Phone: +91 9811181125

3. Free Trial Period

3.1 Trial Duration

All new users are eligible for a 30-day free trial period to evaluate ManufactureERP and determine if it meets their business needs.

3.2 Trial Features

During the trial period, you have access to:

• Full functionality of the base ManufactureERP service
• Selected premium modules (as specified during trial signup)
• Technical support and documentation
• All data storage and collaboration features

3.3 Trial Data Access

During the active trial period:

• Your data remains fully accessible and unlocked
• You can continue using all features without restrictions
• No credit card is required to start the trial

3.4 Trial Expiration

If your trial period expires without subscribing to a paid plan:

• Your data will be locked (inaccessible but not deleted)
• You will not be able to access your workspace or data
• Your data will be retained in a locked state for 3 years
• You can reactivate your account at any time by subscribing to a paid plan
• Upon reactivation, all locked data will become accessible again

3.5 Converting Trial to Paid Subscription

You may convert your trial to a paid subscription at any time during the 30-day trial period. Once converted:

• You will be charged immediately for the subscription
• Your trial period ends and your paid subscription begins
• All data remains accessible without interruption
• Subscription auto-renewal will be activated

4. Refund Policy

4.1 General Refund Policy - No Refunds After Trial

All subscription payments for ManufactureERP are NON-REFUNDABLE once the trial period has ended.

This no-refund policy applies to:

• Monthly subscription payments
• Annual subscription payments
• Premium module subscriptions
• Custom module development fees
• Any add-on services or features

4.2 Refunds During Trial Period

Exception: If you subscribe to a paid plan during your 30-day trial period and then decide to cancel before the trial period ends, you are eligible for a full refund of the subscription amount paid.

To qualify for this refund:

• Your cancellation request must be submitted before the 30-day trial period expires
• You must provide a valid reason for cancellation
• The refund request must be submitted via email to yash@khandelwalbusar.com
• Refunds are processed within 7-10 business days from the date of approval

4.3 No Refunds for Partial Subscription Periods

If you cancel your subscription after the trial period has ended, you will not receive a refund for any unused portion of your subscription period. Your access to the Services will continue until the end of your current billing cycle.

Example:

• You subscribe to an annual plan on January 1, 2025
• You cancel on June 1, 2025
• You will NOT receive a refund for the remaining 7 months
• Your access continues until December 31, 2025
• Your subscription will not auto-renew after December 31, 2025

4.4 Payment Errors and Billing Mistakes

If you believe you have been incorrectly charged or there is a billing error, please contact us immediately at yash@khandelwalbusar.com. We will investigate the issue and, if an error is confirmed, issue a refund for the incorrect charge.

Billing error disputes must be submitted within 30 days of the charge appearing on your statement.

4.5 Service Unavailability

In the rare event that ManufactureERP is unavailable for an extended period (more than 72 consecutive hours) due to our fault, we may, at our sole discretion, provide a pro-rated credit or refund for the downtime.

4.6 Fraudulent Transactions

If your payment was made fraudulently or without your authorization, please contact us immediately and your payment provider (Razorpay) to dispute the charge. We will cooperate with the investigation and may issue a refund if fraud is confirmed.

5. Subscription Cancellation

5.1 How to Cancel

You may cancel your ManufactureERP subscription at any time by:

• Logging into your account and navigating to account settings
• Selecting the "Cancel Subscription" option
• Following the cancellation confirmation process

Alternatively, you can email us at yash@khandelwalbusar.com with your cancellation request.

5.2 When Cancellation Takes Effect

Your cancellation will take effect at the end of your current billing period. You will continue to have access to the Services until that time.

• Monthly subscriptions: Access continues until the end of the month you've paid for
• Annual subscriptions: Access continues until the end of the year you've paid for

5.3 Auto-Renewal Cancellation

When you cancel your subscription:

• Your subscription will not automatically renew at the end of the current billing cycle
• You will not be charged for the next billing period
• You will receive a confirmation email confirming your cancellation

5.4 No Cancellation Fees

We do not charge any fees for cancelling your subscription. You may cancel at any time without penalty, though no refunds will be provided for the remaining subscription period.

5.5 Trial Period Cancellation

If you are still within your 30-day trial period and have not paid for a subscription, you may simply stop using the service. No cancellation is required, though your data will be locked after the trial expires.

If you paid for a subscription during your trial and wish to cancel before the trial ends, you are eligible for a full refund as outlined in Section 4.2.

6. Data Retention After Cancellation

6.1 Data Locking Upon Cancellation

When your subscription is cancelled or expires (including trial expiration):

• Your data will be locked (made inaccessible to you)
• You will not be able to access your workspace, projects, or uploaded files
• Your data will NOT be deleted automatically
• Locked data is retained securely on our servers

6.2 Data Retention Period

Locked data is retained for 3 years from the date of cancellation or trial expiration. This retention period allows you to:

• Reactivate your subscription and regain access to your data
• Request a data export (subject to applicable fees)
• Comply with legal and regulatory requirements

6.3 Data Reactivation

You may reactivate your account and unlock your data at any time within the 3-year retention period by:

• Subscribing to a paid plan (if trial expired)
• Renewing your subscription (if previously cancelled)

Upon reactivation, all locked data will become immediately accessible.

6.4 Data Deletion After Retention Period

After the 3-year retention period, if you have not reactivated your account, your data will be permanently deleted from our servers and cannot be recovered.

6.5 Immediate Data Deletion

If you wish to have your data deleted immediately rather than locked, you must delete your account (not just cancel your subscription).

Account deletion:

• Can only be performed by the account administrator
• Results in permanent deletion of all data within 30 days
• Is irreversible – deleted data cannot be recovered
• Removes all user accounts, workspaces, projects, and files associated with your account

To delete your account, contact us at yash@khandelwalbusar.com or use the data deletion request form in our Privacy Policy.

6.6 Non-Admin User Data Deletion

If you are not an administrator of your workspace:

• You cannot delete workspace data you created (projects, tasks, etc.)
• You can delete your personal account data (profile, personal information)
• Workspace data remains accessible to administrators even if you delete your personal account

7. Payment Processing

7.1 Payment Processor

All payments for ManufactureERP subscriptions are processed through Razorpay, our secure third-party payment gateway. We do not collect or store your full credit card, debit card, or bank account information.

7.2 Payment Information

Razorpay collects and processes:

• Payment card information (credit/debit card numbers, expiration dates, CVV)
• Bank account information (for direct bank transfers)
• UPI and other digital payment information
• Billing address and contact details

We only receive transaction confirmations and payment status updates from Razorpay. For questions about payment security or Razorpay's policies, please refer to Razorpay's Privacy Policy.

7.3 Refund Processing Time

If you are eligible for a refund (as outlined in Section 4), refunds will be processed as follows:

• Approval: Refund requests are reviewed within 2-3 business days
• Processing: Approved refunds are initiated within 7-10 business days
• Credit to Account: Depending on your payment method and bank, it may take an additional 5-10 business days for the refund to appear in your account

Refunds are issued to the original payment method used for the transaction.

8. Subscription Modifications

8.1 Upgrading Your Subscription

You may upgrade your subscription at any time by adding premium modules or moving to a higher-tier plan. When you upgrade:

• You will be charged immediately for the price difference (pro-rated for the remaining subscription period)
• The upgrade takes effect immediately
• Your billing cycle remains unchanged

8.2 Downgrading Your Subscription

You may downgrade your subscription by removing premium modules or moving to a lower-tier plan. When you downgrade:

• The downgrade takes effect at the end of your current billing cycle
• No refund is provided for the price difference during the current billing period
• You will be charged the lower price at your next renewal
• Features associated with removed modules will become unavailable after downgrade

8.3 Custom Modules

Custom module development services are quoted and billed separately. Cancellation and refund terms for custom modules are specified in the project agreement or statement of work.

9. Price Changes

We reserve the right to change subscription pricing at any time. Price changes will be applied as follows:

• New subscribers: New prices apply immediately
• Existing subscribers: Price changes take effect at your next renewal date
• Notification: We will provide at least 30 days' advance notice of price changes via email
• Your options: You may cancel your subscription before the price change takes effect if you do not wish to pay the new price

10. Contact Us

If you have any questions about our Cancellation & Refunds Policy, need assistance with cancelling your subscription, or wish to request a refund (if eligible), please contact us:

We are committed to providing excellent customer service and will work with you to address any concerns or issues you may have.

11. Changes to This Policy

We may update this Cancellation & Refunds Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We will notify you of material changes via email or through a notice on the ManufactureERP platform.

Your continued use of the Services after any changes to this policy constitutes your acceptance of the updated policy.